Homeowner Information and FAQs

We partner with Adiuvo to ensure out of hours services are provided where our clients have opted in for the service. Adiuvo can be contacted on 0203 370 9257 from 5:00pm – 9:00am Monday to Friday. Adiuvo are also available throughout the weekend from Friday 5:00pm – 9:00am Monday. The agents will have access to designated associates where required for escalated or urgent authorisation.

No problem! We do all the hard work, so you don’t have to. Please send your initial enquiry through to info@anthemmanagement.co.uk and include the location, total number of flats, and property name.

Site visits can vary depending on the management agreement in place with each of our clients, which reflects their needs and requirements. Generally, site visits are conducted on a quarterly basis.

As the registered office for many of our client management companies, communication addressed to the client company would be forwarded to the Directors, who may reply directly or through us as their agent.

All funds received from our clients are held in a designated client account in trust in accordance with the RICS requirements. Please note that all client money, as we are a RICS Regulated Firm, does have protection under the RICS Client Money Protection Scheme (CMP Scheme). You can also see our client money handling procedure here.

If you would like a copy of your insurance schedule, please contact our insurance team at insurance@anthemmanagement.co.uk.

Please refer to our complaints procedure which can be viewed here.